Respond to all guest requests and follow through to assure satisfactory outcome and compliance. Maintain and organize work area and clean model, lobby and Front Desk area daily. Responsible for thorough understanding and effective performance of property management system. Shift reports and performs audit functions if assigned. Handles collection efforts of all in house balances and notifies management of potential liabilities.īalances all cash, check, credit card and city ledger accounts through verification. Processes guest reservations, registrations, payments, and departures. Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information. Responsible for conducting courtesy calls within 20 minutes after guest check-in. Sells the value of Extended Stay to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms. Include the following: Other duties may be assignedĭemonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied. Responsible for capturing sales through reservations and sales inquiries. LOCATION: 4693 Salisbury Rd.Jacksonville, F元2256Īssures highest possible level of guest satisfaction.
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